The Best on Quality : Targets,Improvements,Systems, IAQ Book Series Vol. 8

Preface
About the Editor
Acknowledgments

Section I : The Long Arm of Quality System Standards
Chapter 1. : From Standard-Based Quality to Total Quality
Chapter 2. : Quality, Standardization, and Metrology
Chapter 3. : Transport by Sea: How to Prepare a Quality System for Certification
Chapter 4. : Linking the World Through ISO 9000: Focus on Food Services

Section II : Quality Systems in Small and Medium-Size Enterprises
Chapter 5. : Quality Cost in Small and Medium-Size Companies
Chapter 6. : SMEs-The Way to Excellence: The Influence of the Standards
Chapter 7. : Twenty Years of Quality Systems in the United Kingdom: Some Mistakes and Lessons Learned

Section III : Health Care Quality
Chapter 8. : Improving Health Care: The World Perspective
Chapter 9. : Customer-Focused Processes in U.S. Health Care
Chapter 10. : Seven Strategies for Accelerating the Pace of Change

Section IV : Environmental Quality
Chapter 11. : International Standards on Environmental Management Systems (EMS) ISO 14000 Series
Chapter 12. : ISO 14000: The New Business Opportunity
Chapter 13. : Standards, Quality, and the Environment
Chapter 14. : Quality of the Environment: QMS and/or EMS

Section V : The Trend Toward Integrated Management Systems
Chapter 15. : Total Quality Management Strategies
Chapter 16. : The QC Circle Evolution from TQC to TQM: A Management Perspective
Chapter 17. : Centrally Planned Economies in Transition: The Quality Question
Chapter 18. : Improving AT&T Decision Processes Using Leading-Edge Business Metrics
Chapter 19. : TQM in the Voluntary, Nonprofit Organizations

Annex A : The Asia Pacific Regional Quality Organization
Annex B : Walter L. Hurd Foundation
Annex C : Walter L. Hurd-The Quality Man (Excerpts)
Annex D : Total Quality 2000sm-Defining the Global Quality Future and the Management of Competitiveness
Index

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