Quality Management System Handbook for Product Development Companies

Quality Management System Handbook for Product Development Companiesdescribes a systematic approach for quality management and continuous improvement via a formal management system.  The approach centers on a high-level process for defining a QMS — from essential prerequisites to improvement mechanisms. The book outlines the five major QMS phases: implementation planning; definition; refinement; deployment; and continuous improvement.

The text provides all of the information that a company needs to implement a quality management system (QMS). It describes the high-level QMS implementation process and offers guidance on how to define, deploy, and continually upgrade a QMS.

Recognizing the importance and acceptance of a process-oriented view of business operations, this book integrates a process-oriented approach to the establishment of a QMS, and describes the quality practices that are essential for product development.

Table of Contents

Introduction

Introduction to Quality  
Quality Management 
Quality Management System 
About This Book

PHASE I: PLAN

QMS Implementation Planning

Implementation Prerequisites 
Implementation Plan 
Mechanisms to Manage the Implementation 
Communication 
Motivating and Recognizing Employees

QMS Documentation Planning

Documentation Strategy 
Documentation Management and Control 
QMS Documentation Process

PHASE II: DEFINE

Defining Organizational Processes

Identify and Close Critical Quality Gaps 
Establish an Organizational Process Baseline 
Create Additional Process Documentation 
Establish A Mechanism for Process Tailoring (if necessary)

Quality Practices

Typical Product Development Process 
Quality Practices in Product Development Processes

PHASE III: REFINE

Quality Management System Refinement

Verification of Complete QMS 
Validation of Complete QMS

PHASE IV: DEPLOY

QMS Deployment

Employee Training 
Monitoring Process Adherence in Real Time 
Internal Quality Audit Program

PHASE V: IMPROVE

Continual Improvement

Achieving the Gains: Mechanisms for Continual Improvement 
How It All Ties Together: The Continual Improvement Cycle 
Securing the Gains 
References and Bibliography

APPENDICES

Appendix A: Sample Outline of a Project Plan for QMS

Implementation

Appendix B: Sample Outline of a Quality Manual 
Appendix C: Sample Quality Procedures 
Appendix D: Sample Forms and Templates 
Appendix E: Example of an Audit Checklist 
Appendix F: Sample Training Material

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