What Every Manager Should Know About Quality

This book provides the vital elements from the vast body of knowledge of quality control-offering managers a timely, accessible account of this important subject.
Supplying a thorough reading list that facilitates further investigation of a topic, this practical volume discusses underlying concepts of critical quality techniques.....covers the Taguchi approach in nontechnical terms.....describes the mechanics of the Malcolm Baldrige National Quality Award and strategies of past winners...details the Department of Defense’s implementation of total quality management (TQM)....focuses on quality function deployment (QFD)....and more!
What Every Manager Should Know About Quality is a working reference for managers and supervisors in quality, manufacturing, engineering, and purchasing; managers of service businesses.

Preface

Chapter 1 : Basic Concepts of Quality Control
Chapter 2 : Vendor Quality Assurance
Chapter 3 : Human Resources and Quality
Chapter 4 : Quality Organization and Management
Chapter 5 : Quality Information Systems
Chapter 6 : Probability and Statistics for Quality Control
Chapter 7 : Statistical Process Control
Chapter 8 : New Quality Technologies
Chapter 9 : The Modern Approach to Quality Management
Chapter 10 : The Malcolm Baldrige National Quality
Chapter 11 : Total Quality Management
Appendix

Index

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