Quality: A Critical Introduction Fourth Edition

Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments

Puts Quality in a larger context of the whole field of management and organisational theory to give students a macro view and depth of understanding

Chapters on 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality

New edition includes consideration of the new ISO 9001:2015 standards

Table of Contents

Part I: Introducing Quality  1. The Quality Imperative  2. Quality: A Strategic Decision?  3. Barriers to Quality  4. The Emergence of Management  Part II: The Quality Gurus  5. Philip B. Crosby  6. W. Edwards Deming  7. Armand V. Feigenbaum  8. Kaoru Ishikawa  9. Joseph M. Juran   10. John S. Oakland  11. Taiichi Ohno  12. Shigeo Shingo  13. Genichi Taguchi   Part III: Contemporary Thinking  14. Quality Management System Standards  15. Organisations as Systems  16. Systems Methodologies  17. Business Process Re-Engineering  18. The Learning Organisation  19. Service Quality Management  Part IV: Methods, Tools & Techniques  20. Western Paper: A Problem of Quality?  21. First Intervention  22. Second Intervention  23. Final Intervention

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