Global Supply Chain Quality Management: Product Recalls and Their Impact

This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers' perception of an organization's corporate social legitimacy and consumers' future purchasing behaviors.

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Table of Contents

Background
Introduction; Barbara B. Flynn and Xiande Zhao
Importance of Product Recalls; John Z. Ni, Yina Li, and Barbara B. Flynn
Consumer Protection in Developing Countries; TingTing Zhao and Barbara B. Flynn
Quality Risk in Global Supply Networks; Kim Hua Tan, Ying Kei Tse, and Jie Chen

Dark Side of Product Safety
Chinese Toy Recalls; Dongming Ye, Stephen Ng, Thomas Kwan-Ho Yeung, and Barbara B. Flynn
Chinese Milk Powder Crisis; Xiande Zhao, Yina Li, Barbara B. Flynn, and Stephen Ng
Ford Pinto Recall; Dennis A. Gioia
Conceptualization of Supply Chain Quality Management; Haiju Hu, Barbara B. Flynn, and Xiande Zhao

Bright Side of Product Safety: Exemplar Cases
Dongfeng-Peugeot-Citroen Automobile Co. Ltd; Xueyuan Liu
Changan Ford Mazda Automobile Co., Ltd; Yong Long and Junfeng Li
Bright Dairy; TingTing Zhao and Xiucheng Fan
CHIC Group Global Co., Ltd; Li Luo, Xiande Zhao, and Barbara B. Flynn

Financial Perspective on Product Recalls
Impact of Product Recall Announcements on Shareholder Wealth in China; Xiande Zhao, Yina Li, Barbara B. Flynn, and Stephen Ng
Impact of Toy Product Recalls on Shareholder Wealth in the United States; John Z. Ni, Barbara B. Flynn, and F. Robert Jacobs
Impact of Recalls on Retailer Shareholder Wealth in the United States; John Z. Ni, F. Robert Jacobs, and Barbara B. Flynn

Consumer Perspective on Product Recalls
Effectiveness of Recall Strategies on Customer Perceptions; Haiju Hu, Xiande Zhao, and Barbara B. Flynn
Customer Perceptions of a Product Recall: The Role of Panic;Jiangang Du

Supply Chain Quality Management and Performance
Relationship between Supply Chain Quality Integration and Performance; Baofeng Huo, Xiande Zhao, and Fujun Lai
Effect of Supply Chain Integration on Product Quality and Innovation; Bochao Zhuang, Xiande Zhao, and Stephen Ng
Effect of Supply Chain Quality Management on Performance;Haiju Hu and Barbara B. Flynn
Concluding Thoughts; Barbara B. Flynn and Xiande Zhao

Index

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