There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement – and that is the decision making process. Some decisions..
Is your organization looking back on its quality process and saying, "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump ship ..
This book presents an application of total quality management (TQM) principles, tools, and techniques to the business of defining, constucting, and delivering automated information systems and service..
This book describes the methods and tools used to develop and implement an effective TQM program. It provides a practical explanation of root cause analysis and discusses the proactive use of analysis..
The TQM Transformation: A Model for Organizational Change clarifies and demonstrates this organization-wide transformation process, presenting managers with a useful model for institutionalizing quali..
This book not only provides the reader with a list of measurements you can slect from, it also provides a methodology that will allow you to expand on (Talley's) excellent work, modifying it to suit t..
Although the concept of quality is familiar to engineers, their treatment of it has always been narrowly focused. Many people, including engineers, are still wrestling with the diffcultis associated w..
total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads to disaster. The answer? The complete, int..
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and..
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the conti..