This American success story is a direct result of quality improvement. The author explains and teaches the ideas and methodologies used in rebuilding StorageTek. The book uses many of the actual flowc..
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust proc..
This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, ..
More and more Americans lack the basic reading, writing, and arithmetic skills necessary to function at an acceptable level in the world of work. They are unable to learn quality improvement tools and..
Schecter contends that proper attention to the quality function in American industry can result in enormous economic benefits to companies, and can help prevent recessions in the US. In this volume he..
Current organizations underperform due to silo thinking. Artificial barriers frustrate efforts and perpetuate an organizational model no longer adequate for the complexity of the current business worl..
This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its..
The quality tools and techniques that have been employed in the manufacturing arena can also be tailored to meet the needs of the technical community. Through the correct application of quality princi..