This book is the most comprehensive source book on statistical process control since Shewhart’s original. It is the definitive book, containing a wealth of information found nowhere else. Unlike books..
Having a normally shaped histogram is not a prerequisite for placing your data on a process behavior chart. Neither is it inevitable that a predictable process will display a mound shaped histogram.
This book traces the history and development of the Quality movement by focusing on its early authorities and by comparing, contrasting, and placing their theories in a modern context. The author's "R..
This thought-provoking story illustrates what ought to occur in organizational changes. But reality rarely follows theory, especially when organizational culture gets in the way. Research suggests the..
These 25 parables about everyday people, human interactions, and the nature of responsibility and creativity are packed full of lessons about leadership and the effect that each of us has upon those w..
This is a service example you won’t forget! The story is a simple one with a strong message—a powerful case study of Continual Improvement Tools being used successfully by workers with limited mathema..
People with minimal math skills, and even those with advanced math skills, have difficulty grasping the intuitive concepts behind Statistical Process Control (SPC). Many practitioners do not understan..
We live in the Information Age, and much of that information comes to us in the form of numbers. Before numerical information can be useful, however, it must be analyzed, interpreted, and assimilated...