TQM Engineering Handbook

Description:

 

This prectical resource establishes a sound rationale for the continuation of Total Quality Management(TQM) in all organization, offering a model and an implementation strategy, as well as traditional and nontraditional methodsfor the successful enhancement and maintenance of quality.

Providng awarenness of issues necessary for survival in the highly competitive world of quality. TQM Engineering Handbook defines traditional and modern quality concepts form sampling, process, process and capability to empowerment, design for assembly, and total employee involvement.... approaches regression analysisfrom the unique perspective of the user ....compares classical and Taguchi designs and the shainin approach....details failure mode and effect analysis, quality function development, benchmaring, geometric tolerancing, theory of constraints, and cross tab analysis....discusses quality sward and the effective application of international standards....many more.

Providing self-contained chapters as well as references, tables, equations, and drawings.TQM Engineering Handbook is an excellent guide for quality managers and engineers; statisticians; executive, supervisors, facilitators.

Providing self-contained chepter as well as references, tables, equations and drawings, TQM Engineering Handbook

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

 

 

For More Details, Please check the Contents:

About The Series
Preface
Acknowledgments
Introduction

 

Chapter 1 : The Quality Revolution

Quality Overview

The Paradigm Change

The Gurus of Quality

References

 

Chapter 2 : Traditional Quality Concepts

Data

Sampling

Variation

Measurement

Process

Warning! No One Is Perfect

References

 

Chapter 3 : Modern Concepts of Quality

Leadership

Team Leadership Functions and Antifunctions

Participation Philosophies

Ways of Making a Decision

Change Formula Philosophy

Strategic Planning

Empowerment

Motivation

Reward System

Reengineering

Agile Manufacturing

Partnering

Total Predictive Maintenance (TPM)

Outsourcing

Just in Time

Implementing the JIT Process

Kanban Inventory Management System

Quality Considerations

Design for Assembly

Kaizen

Poka-Yoke

Concurrent Engineering

Zero Defects

Total Employee Involvement

References

 

Chapter 4 : Implementation Strategy for Total Quality Management

Overview

It Couldn’t Be Done

The Role of TQM

Traditional Model of TQM

Contemporary Model of TQM

A Generic Model of Modern TQM

Leadership

A Warning on the Issue of Continuous Improvement

Application of the Model

Implementation Strategy

The Role of the Consultant

References

Chapter 5 : Tools of Quality

Application of Quality Improvement Tools

Summary of the Basic Tools

Summary of the Management Tools of Quality

References

Chapter 6 : Special Tools and Techniques for The Future World of Quality

Needs Assessment

Ideation

Force Field Analysis

The Five Whys

Affinity Chart

Storyboard

Nominal Group

Survey Studies

Audit

References

Chapter 7 : Unusual Yet Powerful Tools Used in TQM

Moving Average and Moving Range Charts

Exponentially Weighted Moving Average Chart

Web or Radar Chart

Evolutionary Operation

Standardized Charts for Attribute Control

Cumulative Sum Chart

Multi-Vari Chart

References

Chapter 8 : Regression Analysis : The Foundation of Multivariate Analysis

Regression Analysis

Discriminant Analysis

Logistic Regression

Factor Analysis

Cluster Analysis

General Linear Model

Step Regression

Correlation Analysis

Conjoint Analysis

Concerns with Statistical Techniques

References

Chapter 9 : Design of Experiments

DOE Versus One at a Time

Classical Design

After the ANOVA

Taguchi Design

Taguchi’s Definition of Quality Characteristics

A Comparison of Classical and Taguchi Designs

Typical Taguchi Approach to Experimentation

Shainin Approach

A Comparison of the Three Approaches to Design of Experiments

Typical Stages in Industrial Experimentation

References

Chapter 10 : More Tools for Modern Quality

Failure Mode and Effect Analysis

Quality Function Deployment

Benchmarking

Cost of Quality

Starting a Quality Cost Reporting System

Geometric Dimensioning and Tolerance

Theory of Constraints

Crosstabulation Analysis (Disaggregate Analysis )

References

Chapter 11 : The Full Chain of Quality : Supplier - Organization – Customer

Overview

Supplier

Supplier Certification

Organization

Customer

Customer Satisfaction

References

Chapter 12 : Value Analysis

Introduction to Value Control

History of Value Control

The Value Concept

Planned Approach

Evaluation, Planning, Reporting, and Implementation

Value Control: The Job Plan

Value Control Techniques

References

Chapter 13 : Problem Solving

Overview

Foundations of Problem Solving

Critical Versus Creative

Systematic Creativity

The Urgent Versus the Important

Steps in Problem Solving

References

Chapter 14 : Teams

Overview

Team Roles and Functions

The Consensus Decision Process

Guidelines to Assist Arriving at a Consensus

Team Process Functions

References

Chapter 15 : Meetings

Definition

Requirements

Action Checklist

Doing It--Facilitating the Meeting

Listening Skills

Tips to Improve Your Listening Skills

Idea List for Meeting

References

Chapter 16 : Project Management

What Is a Project?

The Process of Project Management

Key Integrative Processes

Project Management and Quality

A Generic Seven-Step Approach to Project Management

A Generic Application of Project Management in Implementing TQM

The Value of Project Management in the Implementation Process

Why Project Management Succeeds

References

Chapter 17 : Training and The Learning Organization

Training and the Learning Organization

The Adult Learner

Systems Approach

Basic System Characteristics

Knowledge of a System in Training

Instructional Design

Mastery Learning

Computer-Based Training (CBT)

Virtual Reality

Evaluation of Training

The Trainer

Matching Training Media with Project Goals

References

Chapter 18 : Planning for Quality

Advanced Quality Planning

Quality Operating System

References

Chapter 19 : Overview of Reliability

Basic Aspects of Mechanical Design Reliability

Reasonable Design Reliability Predictions

General Reliability Factors

Failure Rate

Reliability Component Relationship

Markov Modeling as a Reliability Tool

A Typical Reliability Program Plan for Any Organization

References

 

Chapter 20 : Quality Awards

The Malcolm Baldrige Quality Award

International Awards

References

Chapter 21 : International Standards of Quality and Corporate Quality Programs

International Standards

ISO 9000

ISO 14000

QS-9000

TE-9000

BSR/ASQC Z1.11

Corporate Quality Programs

References

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