Jurans Quality Essentials For Leaders

"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality

Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can:

• Embrace quality and not miss an opportunity to improve performance
• Lead an organization through sustainable financial change while fostering a culture of quality
• Stop useless initiatives by aligning goals with the strategic plan
• Challenge new product or service development methods
• Create breakthroughs in baseline performance
• Ensure repeatable and compliant processes
• Simplify macro processes with business process management
• Execute benchmarking to sustain market leadershipPreface
  Acknowledgments
  
  Chapter 1 : Embrace Quality
  Chapter 2 : Three Universal Quality Management Methods
  Chapter 3 : Leadership Role in Creating a Sustainable Culture of Quality
  Chapter 4 : Aligning Quality Goals with the Strategic Plan
  Chapter 5 : Product Innovation
  Chapter 6 : Creating Breakthroughs in Performance
  Chapter 7 : Assuring Repeatable and Compliant Processes
  Chapter 8 : Simplifying Macro Processes with Business Process Management
  Chapter 9 : Benchmarking to Sustain Market Leadership
  
  Index

Write a review