Value Stream Mapping : How to Visualize Work Flow and Align People for Organizational Transformation

The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations
Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development.

Acknowledgments
Introduction

Chapter 1 : Value Stream Management
Chapter 2 : Setting the Stage and Enabling Success
Chapter 3 : Understanding the Current State
Chapter 4 : Designing the Future State
Chapter 5 : Developing the Transformation Plan
Chapter 6 : Achieving and Sustaining Transformation

Appendix A : Value Stream Mapping Icons
Appendix B : Outpatient Imaging Value Stream
Appendix C : Purchasing Value Stream
Appendix D : Repair Services Value Stream
Appendix E : Shelving Systems Value Stream
Appendix F : Software Development Value Stream
Index

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